Privacy Notice

ProDco ("ProDco", "we", "us") operates the ProDco building-plan compliance platform. ProDco is the data controller responsible for the personal data collected through the Service.

• Account data: name, email address and login credentials;
• Firm data: firm name, team members and roles;
• Service data: building plans, drawings, documents and project details you upload for compliance checking, and the reports generated from them;
• Support data: messages you send us;
• Usage and technical data: product usage telemetry, device identifiers and IP address.

Payment-related data is collected and processed by our Merchant of Record, Paddle, and is not covered by this notice.

• Creating and managing your account — performance of a contract;
• Providing the compliance-checking service, including processing uploaded plans — performance of a contract;
• Security and fraud prevention — legitimate interests and legal obligations;
• Product improvement and analytics — legitimate interests;
• Customer support — performance of a contract and legitimate interests;
• Marketing communications — consent, which you may withdraw at any time.

• Service providers and subprocessors that host, store and support the Service (hosting, analytics and support tooling);
• Paddle, as Merchant of Record, for the sale of the product, subscription management, payments, tax compliance and invoicing;
• Professional advisers (legal, accounting) where necessary;
• Authorities where required by law.

We keep personal data only for as long as needed to provide the Service and meet legal obligations. Data that is no longer needed is deleted or anonymised.

We apply appropriate technical and organisational measures, including encryption and access controls, to protect personal data. Access to customer firm data is restricted and our platform administrator account cannot read customer plans or reports.

Depending on the law in your country, you may have rights to access, rectify or erase your personal data, restrict or object to processing, request data portability, and withdraw consent. In South Africa you may also complain to the Information Regulator. To exercise any of these rights, contact us via the details on our website.

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